Look out — the hotel “convenience” wave is spreading.
That’s some blockbuster! Movie theater charges 50-cent “service fee” on ticket.
Andrea Saint James needed to rent a car in Los Angeles when she attended her friend Mary Morgan’s wedding.
Remember the hornet’s nest we stirred up a few months back when we called for an end to the airlines’
Don’t look now, but one of the most unfair fees in corporate America is about to get even more unfair.
If you feel like you paid too much for your last car rental, you may be right.
At the intersection of Highway 20 and Highway 101 in Willits, Calif., you’ll find three service stations. But look closely before you pump gas, otherwise you could pay a lot more than you expect.
Ward Chartier almost choked on his breakfast croissant he ordered at Oakland International Airport recently.
From time to time, I get an email from one of you that makes me want to say, “That’s ridiculous!”
Ruth Hartmann has to cancel her yoga retreat to Costa Rica after she lands in the hospital. Why is her resort asking her to pay an extra $400 for a vacation she can’t take?
Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.
Last month, I reported on the possible re-emergence of energy fees in the hotel industry. Today, I have some good news for you — and an update from the hotel that allegedly charged the fee to one guest.
The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, “breathtaking” views of the Caribbean and a “paradise found.”
When Linda Krasowski’s daughter Caitlin landed in London on her way to Malta, she was greeted with an unexpected fee. An Air Malta representative asked her to pay $250 because one of her checked bags was 10 pounds over the limit.
Surprise! Marriott demands an extra 200 Euros when Hari Doraisamy and his family check into the Brussels Marriott. The reason? He’s traveling with two kids. Does he have to pay?
When Sylvia Dawson tried to book airline tickets from New York to London for a group traveling next month, she was taken aback by the fare.
When Stacey Koprince rents a car with her partner in Hilton Head, SC, there’s an additional driver fee of $5 a day – a fee Enterprise had promised not to charge. What now?
Cruises used to be billed as “all-inclusive” experiences. But as I report in my latest National Geographic Traveler column, some
There’s something for everyone on a cruise. And I don’t mean that the same way your travel agent or cruise line does.
When Betty Lees booked a flight from Philadelphia to Cancun, Mexico, recently, her confirmation contained an odd relic from the past: a request for a “non-smoking” seat. It also contained a nasty whiff of the future — a $9.50 charge for the seat.
In yet another sign that the Transportation Department is serious about protecting the rights of consumers, the government this morning
Resort fees. Mandatory tips. Concierge surcharges. If you’ve stayed at a hotel in the last few years, you’ve become accustomed — if not anesthetized — to these annoying extras. You expect them. You’re indifferent to them when they appear on your bill. You shouldn’t be.
It used to be so simple: The price you were quoted for an airline ticket, rental car or cruise used to be the price you actually paid.
Here’s a story about an airline doing the wrong thing, then the right thing, and then a confusing thing.
When Drew Tipton tried to add a few more days to his Avis rental, he expected to pay the daily rate. But wait, what’s this on the bill? A $10 rental extension fee?
Call it the “missed flight” penalty. Katerina Naumenko, a medical student in Grenada, had to shell out an extra $742 when she missed a connecting flight in Port of Spain, Trinidad.
Leslie Kelley’s room rate at InterContinental’s Barclay New York was an astonishingly low $129 a night. Astonishing, because the published room rate is $329 a night. And astonishing, because of the extras the hotel allegedly tried to add to her bill to make up for some of the lost revenue.