What kind of a complainer are you?
STRATEGY
We’re traveling down an uncertain road this year. Buckle up. “This kind of reminds me of the old sea maps from the 1300s that showed a coastline with the caption which read, ‘Here be Monsters,’” says Patric Douglas, the chief executive of Shark Diver, a tour operator in San Diego, Calif. “Trying to forecast this thing using any models from the past 20 years will be useless.”

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an