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Is the Federal Trade Commission snoozing while the travel industry comes unraveled?

July 27, 2009

It’s been nearly a decade since the Federal Trade Commission launched Operation Travel Unravel, a sweeping program that targeted travel industry fraud in America. Since then, the agency’s only major travel-related initiative — apart from an enforcement action or two — appears to have been to launch an interactive game designed to increase consumer awareness of travel industry mischief.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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