Lynn Kamimoto thought she was staying in a Grand Deluxe Room at The Fairfax at Embassy Row, Washington, D.C. She thought her stay included a full American Breakfast at the Jockey Club. She thought wrong.
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STARWOOD
When Stewart Sheinfeld redeemed 10,000 Starwood points for a night at the W Chicago Lakeshore, he found a strange new rule at the bottom of his confirmation. It said if he canceled his room after 6 p.m. on the day of his arrival, he wouldn’t just lose his points — he’d also have to pay $689.
OK, maybe I’m overstating it by just a little. But pictures don’t lie.
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