When Chuck Berg tried to maneuver his way back to the Le Méridien in Phuket, Thailand, on a recent visit, he ran into a little problem: a rock on the side of the road, which dented the side of his rental car.
STARWOOD
One of the most popular posts of 2008 on this site was about my visit to the then-new Aloft hotel in Rancho Cucamonga, Calif. In it, I detailed some of the cool amenities this Starwood concept offered.
Here’s a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven’t had your first cup of coffee in the morning, do yourself a favor and read every email twice.
Lynn Kamimoto thought she was staying in a Grand Deluxe Room at The Fairfax at Embassy Row, Washington, D.C. She thought her stay included a full American Breakfast at the Jockey Club. She thought wrong.
When Stewart Sheinfeld redeemed 10,000 Starwood points for a night at the W Chicago Lakeshore, he found a strange new rule at the bottom of his confirmation. It said if he canceled his room after 6 p.m. on the day of his arrival, he wouldn’t just lose his points — he’d also have to pay $689.
OK, maybe I’m overstating it by just a little. But pictures don’t lie.
Elliott is consumer advocate 
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