The Stanley Hotel is an historic resort in Estes Park, Colo., perhaps best known for inspiring Stephen King to write his horror masterpiece The Shining. And also, bedbugs — if Julie Kobayashi has her way. Get those images of Jack Nicholson typing “All work and no play makes Jack a dull boy” out of your head. This spat reminded me of the recent exchange between Elizabeth Becton and McBee Strategic.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an