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“They have declined to honor the discounted rate”

July 21, 2010

Hilton offers Joy Valentine a $199 a night rate at its New York property, but it can’t find the price in its system, so it charges her $239 instead. The rate is nonrefundable, so when Valentine asks it to fix the mistake, Hilton refuses. Is there anything she can do to persuade the hotel to honor its original price?

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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