Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?
Airlines and bad service. The two kinda go together, right?
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If you think airlines stopped caring about everyone but their elite-level “high value” passengers long ago, you’ll want to hear Dick and Zoe Hannah’s heartwarming story that — I’ve gotta be honest with you — really restores my faith in humanity.
Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
Maybe it was the Bloody Mary that got Jean Shanley into trouble on a recent flight from Louisville to Las Vegas.
There isn’t much Val Maswadi and Southwest Airlines can agree on.
It was a weekend that Maryrose Solis would rather forget.
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he’s been promised for a year still hasn’t arrived. Will the airline ever pay him?
Here’s a decision most of us will have to make the next time we fly: Should we splurge for a “premium” seat in economy class — an aisle or a window seat — or leave it to chance, and possibly end up in a middle seat?
Dick Jordan became suspicious when he received the first postcard offering “two round-trip airfares to anywhere Southwest flies.” He’s a loyal Southwest customer, but this seemed too good to be true – and he thinks it might be a scam.
Talk about adding insult to injury.
Thomas Travia bought a ticket from Philadelphia to Omaha on Southwest Airlines but couldn’t use all of it. Nothing unusual about that — plans change all the time, and the airline offers some of the most flexible ticket change policies in the industry.
When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.
Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.
I‘ve already written about Southwest’s new restrictions on credits. Well, passengers haven’t exactly warmed to them and other policy changes.
J. Gillula had a Southwest Airlines ticket from Oakland, Calif., to Baltimore last year. But he didn’t have his ID.
One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.
Gratitude trees are small plants to which you hang cards bearing the the things for which you’re thankful. They were a favorite arts and crafts project a few years ago, but I had never seen one on this scale until I stayed at Indian Springs Resort & Spa in Calistoga, Calif., earlier this week.
The response to yesterday’s story about how a Southwest Airlines pilot held the plane for the grandfather of a murder victim has been overwhelming. Here’s an update.
It’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo.
Mistakes were made when Tushar Advani booked his Southwest Vacations trip from Chicago to Las Vegas. He admits he accidentally entered the wrong address — a simple typo that resulted in the paper tickets being sent to the wrong apartment.
Ray Sandoval paid $650 for his wife and two young daughters to fly from Sacramento to New York on Southwest Airlines.
Southwest Airlines likes to think of itself a no-fee zone in the skies, with its promises of bags flying free. But it has at least one absurd surcharge of its own, according to Julian Vasquez Heilig.
This chart, which comes to us courtesy of the Bureau of Transportation Statistics, is quite revealing. And at the same time, misleading.