Southwest is willing to fix most problems — so don’t threaten legal action

When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?

When Southwest Airlines follows its contract of carriage but a traveler does not, we won’t get involved

When passengers arrive late for or miss an outbound flight, they’re considered “no-shows.” That’s an industry standard policy. All remaining flights, including their return, are automatically canceled. Their ticket is worthless.

Fistfights and riots open latest chapter in airline service drama

Spirit Airlines has one of the lowest customer satisfaction ratings of any airline. And, as of this morning, it also has the highest number of canceled flights — more than 300 since the beginning of May as the result of a labor dispute with and lawsuit against the Air Line Pilots Association (ALPA).

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