Here’s a decision most of us will have to make the next time we fly: Should we splurge for a “premium” seat in economy class — an aisle or a window seat — or leave it to chance, and possibly end up in a middle seat?
southwest airlines
Talk about adding insult to injury.
Thomas Travia bought a ticket from Philadelphia to Omaha on Southwest Airlines but couldn’t use all of it. Nothing unusual about that — plans change all the time, and the airline offers some of the most flexible ticket change policies in the industry.
When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.
Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.
I‘ve already written about Southwest’s new restrictions on credits. Well, passengers haven’t exactly warmed to them and other policy changes.
J. Gillula had a Southwest Airlines ticket from Oakland, Calif., to Baltimore last year. But he didn’t have his ID.
One of the things travelers love about an airline like Southwest is that it goes against the grain. When other airlines charge baggage fees, it doesn’t. When they impose change fees, it doesn’t. When they have assigned seats, Southwest refuses.
Gratitude trees are small plants to which you hang cards bearing the the things for which you’re thankful. They were a favorite arts and crafts project a few years ago, but I had never seen one on this scale until I stayed at Indian Springs Resort & Spa in Calistoga, Calif., earlier this week.
The response to yesterday’s story about how a Southwest Airlines pilot held the plane for the grandfather of a murder victim has been overwhelming. Here’s an update.
It’s easy to be an airline industry critic in an era of “no waivers, no favors” and fees on top of fees. It’s easy to paint airlines as heartless corporations that treat us like self-loading cargo.
Mistakes were made when Tushar Advani booked his Southwest Vacations trip from Chicago to Las Vegas. He admits he accidentally entered the wrong address — a simple typo that resulted in the paper tickets being sent to the wrong apartment.
Ray Sandoval paid $650 for his wife and two young daughters to fly from Sacramento to New York on Southwest Airlines.
Southwest Airlines likes to think of itself a no-fee zone in the skies, with its promises of bags flying free. But it has at least one absurd surcharge of its own, according to Julian Vasquez Heilig.
This chart, which comes to us courtesy of the Bureau of Transportation Statistics, is quite revealing. And at the same time, misleading.
Elliott is consumer advocate 
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