To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com. It’s enough to trigger a never-ending cascade of ads that seems to follow you around, no matter where you go.
If you intentionally violate the terms of a user agreement and suffer a loss, our advocates can’t and won’t help you recover. Ann Wax and her minor son found this out the hard way.
There are things we won’t do. Unfortunately, from time to time disappointed consumers contact us asking us to use our platform — and our clout — to do these things. When that happens, our answer is a polite “no.”
Do you use social media? The Pew Research Center recently found that 65 percent of U.S. adults use social networking sites, and a full 90 percent of young adults do.
Are you considering leaving your “friendly” bank because it’s overcharging you for ATM fees?
Tweet about your problem, or post about it on the bank’s Facebook page, and you can expect a response — soon.
This week’s top story was Janice Hough’s first-person account about the power of social media.
If you haven’t seen the stories about the “miracle” of social media — particularly Twitter — and how real-time social
Google Plus doesn’t like David Books’ name. And now it’s stopped listening to his requests for a social media account. Is there anything he can do to get the company’s attention?
It’s true, social media fatigue is starting to set in across the Internet.
You’re surrounded by fakes. The clothes you wear could be fake. The money you use? Not real, maybe. Even your “friends” on social media are sometimes fake. What’s a consumer to do?
You’re missing a key ingredient to your super-successful travel blog: your audience.
Don’t have a tantrum.
Before he downloaded an iPhone app called Cyclemeter two months ago, Donald McNeill had only a vague idea of where he’d skied on any given day.
But after he hit the slopes of Killington, Vt., for a few early-season runs last weekend, he knew exactly where he’d been — right down to the minute.
Mary Gallagher recently received an e-mail from the Metropolitan Tucson Convention & Visitors Bureau offering “hot deals.” But there was a catch: In order to receive them, she had to follow Tucson’s tourist authority on Twitter and friend it on Facebook.
Let’s turn the tables and take a look at customer service from the other side. I recently received a request for help from the unlikeliest of places: the general counsel for a fast-food chain. She wanted to know how to handle the increasing number of complaints that were emerging through social media.
Before the latest social media revolution, Jessica Gottlieb would have probably watched helplessly when her kids, Jane and Alexander, were trapped on the tarmac, waiting for their Virgin America flight to take off. But that’s so 2008.
You get this: Video uploads to YouTube from mobile phones jumped 400 percent in a week. The mobile video revolution has begun. And no one will be more affected than travelers.
Good thing YouTube isn’t losing as much money as everyone thought, because when it comes to posting your vacation videos online, you probably don’t want to waste your time anywhere else. But I’m getting a little ahead of myself.
Marilyn Parver filmed an altercation between two passengers on a recent JetBlue flight. When she refused to delete the footage from her video camera, she says the airline threatened to blacklist her and accused her of interfering with a flight crew, which is a federal crime.