Kentrel Thompson checks out of a Hampton Inn and later, with great dismay, finds that $250 has been debited from the bank account that was used to pay for the room. The reason? The hotel says that “Mr. Thompson” was smoking marijuana in his room.
Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room. Well, of course she did. It was a smoking room.
When Michael Germano finds that his Airbnb rental is unacceptable, he turns to our advocacy for help. Can we do anything for him?
What caused the bad smell in Megan McCarron’s hotel room? A cigarette? A joint? Or was there no bad smell at all – just an attempt by the hotel to collect an additional $200 from McCarron? That’s what she suspects. And for good reason: neither she nor her boyfriend smokes.
To celebrate their 11th wedding anniversary, Armen and Anna Balyan checked into the Hilton Garden Inn in Calabasas, Calif. When they checked out, they were surprised by an unwanted gift from the hotel: a $250 cleaning fee for allegedly smoking in their hotel room. Balyan says they didn’t do it.
Carol Pitts and her husband are both smokers, but thanks to a little quick thinking and a lot of research, we helped her put out a fire.
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.
He says he didn’t smoke in his room, but Marriott says he did – who’s right?
Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that?
Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino Canyon in Tucson, Ariz., recently,
Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property’s general manager is hiding from him, he says. Can he get a refund?
Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
Bernardino Suva is hit by a $250 cleaning fee for smoking in his New York hotel room. Problem is, he doesn’t smoke. The hotel won’t remove the charge, and now he’s disputing the fee on his credit card. Is that his only option?
When Teri Salmons clicked on the MGM Grand’s website to reserve a room recently, she found an “unbelievable” new fee.
Like 21 percent of other Americans, Larry Vail smokes. Having a room where he can light up is important when he travels, so when he booked his accommodations at the Sunset Jamaica Grande Resort & Spa through Bookit.com, he made sure it was a designated smoking room.
Best Western charges Barbara Prestridge’s brother a $250 cleaning fee after he and his family visit her to attend her wedding. The reason? Someone allegedly smoked in his room. There’s just one problem: neither her brother, nor any member of his family, smokes. Can they ever get a refund?
Matthew Gast’s hotel room in Rome is saturated with cigarette smells, even though he’s “guaranteed” a nonsmoking room. When he moves to a new room, he loses his socks and underwear. But the hotel doesn’t seem to care. Should it?
Here’s a phrase you hear a lot in my line of work: You get what you pay for.
After President Obama’s negative comments about Sin City and his subsequent mea culpa (“I love Vegas — always have!”), I realize that this might not be the most prudent way to start a column. But how do you fire up a discussion about smoking in hotels without mentioning America’s capital of secondhand smoke?
When Betty Lees booked a flight from Philadelphia to Cancun, Mexico, recently, her confirmation contained an odd relic from the past: a request for a “non-smoking” seat. It also contained a nasty whiff of the future — a $9.50 charge for the seat.
Haven’t smokers suffered enough already? You can’t help but wonder when you talk with someone like Efrin Knight, a French professor from Miami who enjoys an occasional cigar.