When Sue Koopman cancels her vacation, her friend is presented with a bill for a $375 single supplement. If she doesn’t pay it immediately, the tour operator threatens to cancel her vacation. Can it do that? And is there any hope for getting a refund of the $375 fee after it’s paid?

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an