Sheraton slams Darrick Muhammad a $200 “smoking charge” after a hotel stay with his girlfriend. Yet neither smoked while in their room. Can our advocates help Muhammad extinguish the Sheraton smoking charge?
During her Sheraton hotel stay, Anna Eardley’s son becomes “sick” all over the room. She spends the rest of the night trying to clean up the problem, leaves a hefty tip for the maid and then dashes home. When she receives an angry call from the hotel manager telling her that she’s responsible for replacing the entire room’s carpet, she worriedly contacts us for help.
n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
Carol Jameson and her husband found themselves caught in the middle between Expedia and Sheraton Hotels & Resorts — not a good place to be, as you’ll find out in a minute.
All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.
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When Barbara Sloan cancels her hotel room, she sets off on a mission to find out why she’s being billed $257. Her online agency insists the hotel is charging it, but is it? And does she have to pay the fee, even if she doesn’t use the room?
Most hotels offer less expensive, nonrefundable rates that can’t be changed, no matter what your circumstances. Book them through a site like Hotwire, and they’re extra nonrefundable, because of the site’s strict no-cancel, no-refund, no-change policies. Or are they?