When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats.
On a recent trip to Mexico Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying?
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby.
The travel industry seems to always have its hand out — sometimes literally.
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.”
Beverly Murphy wants American Airlines to honor her reservation and assign her the premium economy seat she paid for. Can our advocates persuade American to give Murphy her preferred seat?
Robert Rosofsky books and pays for a round-trip flight, with one leg on Delta Air Lines and the return on Virgin Atlantic. When he goes to select seats for his return flight, he finds he’s being charged an additional $76. Can he use our contacts to obtain a refund?
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments.
Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that Norwegian Air Shuttle business class seats are just slightly larger than its economy class seats.
A canceled flight, a downgraded ticket, and flubbed seat assignments conspire to threaten a Spanish vacation.
Sometimes, when a traveler asks for help, your best response is to listen.
If you find yourself holding a reservation without confirmed seat assignments, like James Dobson did, here’s how to fix it.