Before Sheldon Segal asked for help, he tried to fix the problems with his new Kenmore high-efficiency washing machine himself. He said the machine left a detergent residue on his dark clothes.
Cherie Riley’s new Sears refrigerator had so many defects that, five months after buying it, she wanted a replacement. But Sears’ technicians and customer service personnel were not helpful. So she turned to us — and successfully resolved her own case using our Sears contact information.
Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right?
Rozanne Polansky is angry about recent marketing decisions by Sears, Walmart and Amazon. She thinks “morally offensive merchandise” should be removed from websites that cater to “regular” customers like her.
When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web.
When Joyce Dickerson misses her 30-day return window at Sears.com, is she out of luck? Our advocates investigate.
Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill?
Cynthia Scott’s walls are damaged by a Sears contractor when it removes her refrigerator. Now, neither the contractor nor Sears is willing to repair the damage. Is she stuck with the bill?
Katie Bauckman is waiting for a washer/dryer stacking kit from Sears, but so far, there’s been no delivery — just attitude. Is there any way to persuade the company to help her?
How long should it take to get a refund from Sears for an online order that was made and canceled the same day?
Tara Karran’s oven is missing in action and Sears has pocketed her money. Is there any way to save this kitchen appliance?
The washing machine Laurie Beane just bought from Sears is suddenly on sale. Why does the company want to return it in order to honor the new price?
Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable
Lynn Contino can’t cook Easter dinner because Sears can’t install her stove. What will she tell her guests?
Olga O’Hara wants to return the shoes she bought at Sears.com, but she’s getting mixed signals from the company about how to do so. Is she stuck with her purchase?
Elizabeth Smith’s Sears.com refund is missing in action. Can anyone find her money?
Alex Schuler’s new Sears freezer is damaged by a technician. Is she entitled to any compensation for the botched delivery service?
When Anthony Guglielmo buys a Kenmore oven from a Sears outlet, he finds the range doesn’t work as expected. He’d like Sears to replace it — after all, he bought “insurance” to cover it — but the retailer has other ideas.