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SCHEDULE

A rescheduled flight — and a lost night at a hotel

December 5, 2011

David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money. Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate [...]

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“This was not typical of the way schedule changes are routinely handled here”

October 16, 2009

What if you got an email like this?

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