Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Can they get a refund?
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more?
When Faith Borucke is forced to rebook her stay at Sandals Antigua, she receives a reimbursement of her airfares except for an airline seat selection fee. Sandals refuses to refund this amount to her. Can our advocates persuade Sandals to compensate Borucke for the last $34?
Lisa McNulty and her husband are excited about their Christmas getaway to Sandals Great Emerald Bay Resort in Exuma, Bahamas. Then a hurricane blows through and destroys the hotel. Can Sandals and Expedia help fix this disaster, or will she be stuck with a ticket to nowhere?
When I edited Jessica Monsell’s follow-up story about a Beaches Turks and Caicos guest whose vacation had been ruined by a disruptive photo shoot, it was accompanied by an unusual request: Don’t forget to post a picture of the swimsuit models.
Sandals saves a vacation ruined by swimsuit models
Have you seen the promotional materials for Sandals Turks and Caicos? Beautiful models lounge on white sand beaches, selling the Caribbean dream vacation that singles, couples and families spend thousands to experience.
If you imagine that Sandals stops accepting guests to accommodate its photoshoot, you’d be wrong. Sandals welcomes paying vacationers like Arthur Boas 365 days a year.
But perhaps it shouldn’t.
Who’s responsible for the vacation John Counts paid for but didn’t receive? More importantly, who’s responsible for fixing it? That’s
In case you missed the ads, the “Sandals difference” is that this chain of all-inclusive “luxury” resorts offers “the most
When her hotel is sold unexpectedly, it throws Miriam Ingber’s vacation plans in turmoil. Who should help her fix this problem?
If you don’t like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.
This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.
Nicholas and Katherine Welch didn’t have a good honeymoon. Actually, that may be something of an understatement. It was dreadful.
The best things in life may be free, but that apparently doesn’t extend to the airfare on your all-inclusive vacation, at least according to the government.
Jessica Kase describes her stay at Sandals Grande St. Lucian as a “honeymoon from hell” and she wants the all-inclusive hotel chain to make it up to her. But has it done enough for her already? And how do you make up for a honeymoon in which you spend “hree days in my room sobbing because what was supposed to be an amazing vacation and honeymoon was completely ruined”?
Adam Salamon’s honeymoon did not go well.
Mari Ann Chaney paid for her vacation at Sandals in St. Lucia twice: once to her travel agent, which paid Watsonville, Calif.-based Happy Vacations, and again when she checked in.