Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
After Emily Kenner’s phone is stolen and recovered, it is “blacklisted” by Cricket Wireless. Can our advocates get Kenner off the blacklist?
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well.
Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed?
All Martin Newmes wanted for Christmas was the television he had ordered weeks before. Getting it shouldn’t have been impossible. But it was.
If you’re not entirely sure whether you’re allowed to pack your favorite can of hairspray, your teenager’s hoverboard, or that cellphone to which your companion seems to be surgically attached, you’re in good company.
Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill?
As Samsung’s Galaxy Note 7 problems take a turn for the worse, customers are facing new fears — and some have even encountered unexpected fees — in their efforts to find a safer smartphone.
Switching from iPhone to Android can be a nerve-racking experience. Apple loyalists can be fanatical about design and product integration, and it takes a lot to drive them away from the brand.
David Wilkinson’s phone has a paperwork problem. But is that his problem — or Samsung’s?
Carol Blue’s Samsung washer/dryer doesn’t come with all the features she’s promised. Should she get some of her money back?
Allow me to vent for a minute. Online video may be the future of travel, but it is most certainly not the present.