As the airline industry toasts its latest on-time arrival record — 79.1 percent of flights in April arrived on schedule, up just a fraction from the previous month and about one percentage point higher than a year ago — no one seems to be paying much attention to the price we pay for this improvement.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an