Can you force an airline to follow its own rules? Phil and Margaret Warker wanted to know after a disastrous return flight from Nassau to Washington via Miami. US Airways blamed the weather and offered them a $100 flight voucher for the trouble.
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Fumiko Seguchi did everything by the book on her recent flight to Tokyo. She confirmed her departure 24 hours in advance. She secured a seat assignment. And she arrived more than two hours before departure. It wasn’t enough.
The so-called “flat-tire rule” that allows airlines to rebook passengers who are delayed for reasons beyond their control went flat last year. But now there’s evidence that the proverbial wheels have come off this plane.
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