Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her.
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
When Ricardo Perez discovers a urine-soaked mattress at an Airbnb rental, he thinks he’s entitled to a refund. Airbnb disagrees. That’s when Perez calls on our advocacy team.
Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.”
Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room. Well, of course she did. It was a smoking room.
When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable.
Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not.
Julie Duteau used Airbnb during a recent trip to Mexico with her husband. She found the $27 per night apartment unacceptable and left early. She wants a refund from Airbnb, but it wants even more money from her. Can we help?
The New York City Marathon draws visitors from all over the world to run through the five boroughs of the city. Among those who competed this year was Milton Lorig, who reserved lodgings through Airbnb for his stay. At least, that’s what he thought.
Her “villa” in the Dominican Republic looked like a real find. It came with its own concierge and a private pool and was only steps away from a rugged Caribbean beach. Best of all, the price was right for Elisabeth Sperry, a veterinarian from Falmouth, Maine: a week for just $3,500, a 25 percent discount from the regular rate.
Patricia Lewis booked a trip to Palermo, Italy, which was scheduled for this March. In February, her husband passed away unexpectedly, and she canceled her trip. And now she’s having trouble with an unexpected third party: TripAdvisor.
What’s the strangest thing you’ve ever done in a hotel room?
This is the interior of JetBlue’s “restyled” Airbus A320 cabin. The airline promises it will “enhance the JetBlue experience to meet the needs of travelers today, including a greater focus on connectivity, comfort, and space.” Or will it?
Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Fla., to Los Angeles, disaster struck.
Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of
John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.
Some hotel amenities aren’t that important. Some are.
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
arryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.
Maybe Patsy Chan should have known better than to rent a room using AirBnB. After all, she works for a hotel, and in a high-profile position at that. It’s no secret that a reservation on this startup site is a hit-or-miss-proposition.
Erika Spott is a card-carrying member of Choice Hotels’ loyalty program, and she gives the hotel chain her business because she can always count on getting clean, reasonably-priced room.
Anna Johnson is unhappy with her Hotwire hotel room. Her problem: The site isn’t consistent with its star ratings, and now she’s stuck with a room at a property she didn’t want. Is she entitled to a refund?
Hotwire offers Loretta Krahn a hotel room in Rosemont, Ill. She ends up in Elk Grove, Ill. Now she wants her money back, but Hotwire refuses. Is she out of luck?