Let’s talk about money.
REVENUE
To get an idea where this nonsense with hidden fees is headed, consider what just happened at Ticketmaster.
What’s an airline ticket? Is it just an agreement to carry you from point A to point B? Or is there more to it? Airline executives seem to think that a ticket is a seat on a plane, and that’s all. Lately, the industry has been busy unbundling services that traditionally came with a seat, [...]
My friend Addison Schonland said it best: Anyone who thinks baggage fees are going away is living on another planet. And as if to underscore that point, IdeaWorks has released a survey that shows ancillary revenue is up 345 percent from 2006, to an eye-popping $10 billion last year.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an