When Kathy Potvin told her grandson she was considering breaking a tradition of visiting Ocean Park, Maine, last summer, the 7-year-old protested.
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How long is a day? It’s however long your car rental company wants it to be. That’s what Peter DeForest, a risk management consultant from San Francisco, discovered when he picked up a car from Hertz in Austin recently. A flight delay had made him three hours late to the rental counter. He asked if [...]

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an