When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay.
Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them.
There are some days we wish we could take every case that we receive. The fact is, we can’t. And there are several reasons for that.
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
It’s complaints season in the travel industry, as Adeodata Czink will tell you.
Beverly Murphy wants American Airlines to honor her reservation and assign her the premium economy seat she paid for. Can our advocates persuade American to give Murphy her preferred seat?
Sometimes a company goes above and beyond what we think is a fair resolution to a consumer’s request. Andrew Tressler’s case is an example of this largess, and I am happy to report how WOW Air recently handled his situation.
When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got?
Could disputing a credit-card charge solve your next travel problem?
It’s that time of year when everyone makes a resolution. Here’s ours.
I’ve published this site since 1997, which is half an eternity on the Internet. You’ve seen features come and go,
Here’s a New Year’s resolution we can probably all agree on: Don’t be a jerk when you’re on the road.
I’ve noticed that our friends at the TSA haven’t made any New Year’s resolutions yet, at least not publicly, so as I thought I’d help the federal agency charged with the challenging task of protecting our transportation systems.
The best way to fight bad service is right now, in real time.
Tim Carpenter thought he had done everything he could to avoid a frivolous damage claim on his rental minvan.
When it comes to fixing travel problems, every happy ending isn’t necessarily a Hollywood ending. Consider the case of Samantha McCormick, a 23-year-old Hotwire customer whose car rental rate unexpectedly doubled.
Why does it take forever and a day to get an answer to a customer service complaint?
When Judy Galliher of Silver Spring sent me her hotel horror story, I had a reflexive, Scrappy Doo-like reaction: Lemme at ’em!