What’s it like on the other side of the car rental counter? The answer may surprise you. I’ve been corresponding with a former car rental employee, and he’s shared some remarkable insights into the business that might help you make a more informed decision the next time you rent a car.
There’s an old saying that the devil is in the details. It’s especially relevant when you’re dealing with air travel. That’s because if you don’t pay careful attention to the details when making your reservations, there can be the devil to pay.
Stop me if you’ve heard this one before. Kahtan Daker bought a ticket on Turkish Airlines and said he canceled it 20 minutes later (“within the 24-hour grace period,” he told us). The airline is refusing to refund his money.
Gary Palmer’s story is yet another tale of price-gouging by travel companies following a name error on an air ticket. He would like to know why he should have to pay $400 for a new ticket instead of having a new ticket issued with his name corrected, especially since he wasn’t responsible for the error.
When Mary Rush booked and paid for an Airbnb accommodation, she received a receipt that she had paid in full for the reservation. Except she hadn’t. When does paid in full mean that you’re not paid in full?
Stacy Benton expected her recent Carnival cruise to be filled with memories that would last a lifetime. And it was — just not the good kind.
Four months ago, Matthew Goldsmith and his wife reserved a prepaid Dollar rental car through HolidayCars. When they arrived at the Dollar counter in Boston to pick up the vehicle, Dollar refused to release the rental car to them.
Mimi Armstrong has a bad experience with an Airbnb rental in Vancouver, British Columbia. As a result, she spends two nights at a Hampton Inn. Will Airbnb reimburse her for her hotel costs?
One of the secret loopholes that most air travelers don’t know about is the 24-hour grace period. Airlines like United will allow you to cancel your itinerary for a full refund if you find a lower fare within a day. But how do airlines define “day”?