Why it’s time to stop reading online reviews
It wasn’t that long ago that travelers who wanted to read up before their trips were limited to paper guidebooks and novels featuring the destination.
Do you need a visa? Here’s the final word
If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen?
Come out, come out, wherever you JustFly executives are
Olly olly oxen free. Come out, come out, from wherever you corporate executives are hiding from your customers.
The Florida Shuttle took my $69 and never picked me up
When you prepay for a service, you expect it to be performed. But a lack of service put a damper on Lorraine Stephany’s two-week Florida vacation.
Another happy consumer — thanks to our research team
A law firm is using Anne Parr’s home address as its business address in the Real Yellow Pages. But she can’t reach anyone at YP to get the listing changed. Can our advocates help connect her to someone at YP who can correct the listing?
We helped her find Travel Guard contacts and she found a happy ending
Ruth Martin did it herself — with a little help from our intrepid researchers.
Want to avoid a vacation rental surprise? Read this
When it comes to vacation rentals, there are surprises — and there are surprises.
Voila! Here are your vacation rental FAQs — and more!
This week’s FAQ topic is vacation rentals. And it’s a good one.
You don’t get it
You still don’t get it, do you?
“I need this removed as quickly as possible”
The email from a vice president’s assistant, received late yesterday, looked desperate. Seems one of our researchers had done too
I didn’t have a ticket, but Budget charged me anyway
I’m excited to bring back a weekly feature that probably belongs on every consumer advocacy site: “Is this a scam?”
Smart travel advice: Let the destination be your guide
Rolf Potts took his first extended trip — an eight-month journey across North America — two decades ago, and he