Southwest is willing to fix most problems — so don’t threaten legal action

When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?

“I’m so glad this forum exists”

When Sarah Birger’s flight to Phoenix is delayed by seven hours, American Airlines rebooks her on a flight for Albuquerque. But she’ll miss a connection if she takes that flight. Can American Airlines claim it has no further obligation to Birger after rebooking her on a flight going miles away from her original destination?

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