Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why.
John Nicholson books an Alamo rental car through Hotwire. One day after he picks up the car it starts spewing oil, but Alamo doesn’t have a replacement. His quest for a replacement car and compensation for the lost day brings him to us.
Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.
When it comes to rental cars, I’m picky. I like mine newish, but not brand new, roomy but not oversized, and stylish without being ostentatious.
Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all.
When Keith Montgomery went to pick up his rental car in Fort Lauderdale, Fla., he had his driver’s license handy. But the rental car facility refused to rent him the car for which he’d prepaid, and forced him to pay for a new rental car. That’s because Montgomery is a dual U.S.-U.K. national who lives in London, and he needed his British driver’s license, which he didn’t have available.
I damaged my rental car from Enterprise when I hit a guardrail. I’d like to have the repairs done myself to save money. Is that a problem? This question came to us from one of our readers, and it’s a fairly common one.
Bret Landis returns his rental car and boards the airport shuttle with an uneasy feeling. Nearly a month later he receives an email claiming there’s damage to the vehicle. So he turns to us for help.
So you have decided to come to Europe. You’ve booked your flights, you’ve booked your hotel and now you want to rent a vehicle.
Whether you’re heading down to Florida for spring break or out to Denver to go skiing, you need to know about one of the worst kinds of tourist traps you could fall into.
Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right thing is for the rental car company to do in this situation? Do rental car customers have a right to assume that routine maintenance has been performed on the car they’re receiving?
When Cliff Hampson checks his mail, he gets nervous. He’s wondering if he’s going to receive a bill from Thrifty Car Rental for damage to the car he rented last year.
When Tricia Creta drove her rental car away from Enterprise’s lot last year, she wasn’t expecting to be told to bring it back. After all, she’d signed her contract and paid for the car just as she’d done on several previous occasions. But Creta’s experience reached a shocking new low in car rental customer service.
If you’ve ever rented from a car sharing company, then you probably know that it’s almost nothing like a traditional car rental experience.
Four months ago, Matthew Goldsmith and his wife reserved a prepaid Dollar rental car through HolidayCars. When they arrived at the Dollar counter in Boston to pick up the vehicle, Dollar refused to release the rental car to them.
Tanya Panetti and her father-in-law reserved rental cars for a family trip to Orlando, Fla., at the same time – but were charged amounts that differed wildly from the confirmations they received.
When Peggy Smith rented from Budget in Salt Lake City last October, she had a little fender bender. As Smith admits, it was a single car accident and she wasn’t hurt. She reported the accident to police because she thought the rental car coverage provided by her American Express card would cover the damage.
If you can’t return a rental car when the agency’s offices are open, should you be allowed to cancel your rental car reservation? William Joyce thinks so. But CarRentals.com disagrees — and unfortunately we can’t help.
Can our advocates help Daphne Elliott — no relation — resolve the “damage” claim Enterprise is trying to charge her?
Is Patrick Castillo responsible for water in his rental car’s gas tank? Enterprise thinks so, but he disagrees. Maybe you can help sort this out.
When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real?
National Car Rental sends a bill for damage that the renter insists he didn’t cause. What now?
If you think corporate America doesn’t like losing its credit card disputes to its customers, you don’t know the half
When Todd Fischer and his girlfriend rent a car in Las Vegas, Budget charges him an “additional driver” fee, even
When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
Almost 90 percent of car rental customers don’t believe paper forms and pictograms that record a car’s condition are completely
When Robert Pascal picks up his rental car in Shannon, a representative hands him the keys to the wrong vehicle. And that’s just the beginning of his problems. Can this rental be saved?