Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.

Am I responsible for maintaining the fluids in my rental car?

Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right thing is for the rental car company to do in this situation? Do rental car customers have a right to assume that routine maintenance has been performed on the car they’re receiving?

Is E-Z Rent-A-Car falsifying this damage claim? Should we do something about it?

When Brett Harris returned his rental car intact to E-Z Rent-A-Car in Portland, Ore., he had no idea that three weeks later he would be threatened with legal action for damage to the vehicle. The only problem: The date on the report showed that the damage happened after he had already returned it.

Alamo says my car was damaged by hail. I have the photos to prove they’re wrong. Now what?

It’s one of those dreaded “acts of God” that every one of us who every rents a car hopes we’ll never encounter: a hailstorm.

Unfortunately, Josh Turiel encountered one when he rented a car from Alamo. Fortunately, his rental car suffered no damage. Or so he thought.

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