Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why.
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.
Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right thing is for the rental car company to do in this situation? Do rental car customers have a right to assume that routine maintenance has been performed on the car they’re receiving?
When Cliff Hampson checks his mail, he gets nervous. He’s wondering if he’s going to receive a bill from Thrifty Car Rental for damage to the car he rented last year.
When Brett Harris returned his rental car intact to E-Z Rent-A-Car in Portland, Ore., he had no idea that three weeks later he would be threatened with legal action for damage to the vehicle. The only problem: The date on the report showed that the damage happened after he had already returned it.
Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case.
It’s one of those dreaded “acts of God” that every one of us who every rents a car hopes we’ll never encounter: a hailstorm.
Unfortunately, Josh Turiel encountered one when he rented a car from Alamo. Fortunately, his rental car suffered no damage. Or so he thought.
After William Mann had a fender-bender in his Sixt rental car in Ireland, he didn’t think things could get any worse. But they did.
When Nancy Eakin damages her rental car, she overpays for the repairs but can’t get a refund from Europcar — and her insurance won’t cover it. Can our advocates untangle the claim and help Eakin get her money back?
Can our advocates help Daphne Elliott — no relation — resolve the “damage” claim Enterprise is trying to charge her?
Sometimes, it all comes down to who you know.