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RENOVATION

Renovation regrets: 6 questions to ask before staying at a new hotel

December 13, 2009

I’m not sure how a fully inflated beach ball got in my hotel room. The ornamental blue vase next to the flat-screen TV? Not entirely certain about that, either. But shortly after we checked in for the weekend, the two met. My four-year-old son couldn’t wait to get to the beach so he could play [...]

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Best Western’s Kong: “We do not shirk our responsibilities”

October 9, 2009

Best Western has spent more than $3 billion in the last three years to upgrade, renovate, convert or construct new hotels in North America. It also separated from hundreds of so-called “underperforming” hotels recently. I asked Best Western’s chief executive, David Kong, what these changes mean to customers.

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