A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?

Why is British Airways referring me to the police department to find my lost bag?

Alexandra Epee-Bounya arrived at the baggage claim carousel after her flight from London. Her luggage didn’t. But her story went from annoying to bizarre when British Airways referred her to the police department to locate her belongings.

Here’s why a $16,000 luggage reimbursement claim will always fall flat

What happens when a traveler discovers that three pieces of her luggage have been ruined by an unidentified type of “airline goo” and asks Interjet or her travel insurance company to compensate her to the tune of $16,000? Lynda Leibrock can tell you: Nothing.

Is the liability limit for a lost bag on NCL really just $100?

“We’re so sorry. This has never happened before.”

This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.

It never did.

Does American owe this traveler for his missed day in Mexico?

All passengers were aboard William Kaighn’s American Airlines flight to Phoenix. The doors were secured, and they were waiting to push back from the jetway when the captain announced that everyone would have to deplane and board a different aircraft at another gate.

And then, Kaighn tells our advocates, an entirely different group of passengers boarded that plane, and after fuel was added, took off for the East Coast.

A 50th wedding anniversary trip without luggage thanks to Aer Lingus

When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed?

When you ask for too much, your rightful claim can be overlooked

Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?

He sold his “lemon,” but he still wants Chrysler to pay his damages

After purchasing a defective vehicle and trading it in at a loss, Edward Keucher expected fair compensation. He wants Chrysler to reimburse him, but that isn’t going to happen. This is a good lesson in why you should always act quickly if you are seeking compensation, and keep the evidence handy. Here’s why.

I wanted $2,400, but United gave me $38! Is this fair?

Arthur Goldberg says he’ll never fly on United Airlines again after his recent trip to Israel. After a trip full of delays and a cancellation, he was offered only $38 and two $100 flight certificates. Goldberg thinks that’s extremely inadequate. But as far as United is concerned, Goldberg’s attitude precludes him from any further consideration.

Why is my delayed baggage only worth $350?

Alyson Marlin and her husband were rerouted mid-trip, from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags. Marlin claimed $750 in reimbursable expenditures for both the bags. But Airberlin would only compensate Marlin for less than half of her claim.

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