Sherrie Peters’ case makes me uncomfortable, and not just because it involves bedbugs.
When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?
Alexandra Epee-Bounya arrived at the baggage claim carousel after her flight from London. Her luggage didn’t. But her story went from annoying to bizarre when British Airways referred her to the police department to locate her belongings.
What happens when a traveler discovers that three pieces of her luggage have been ruined by an unidentified type of “airline goo” and asks Interjet or her travel insurance company to compensate her to the tune of $16,000? Lynda Leibrock can tell you: Nothing.
By anyone’s standards, Tre and Kimberly Chiem had a terrible experience at the Rockwater Secret Cove Resort in British Columbia, Canada.
What kind of compensation can you expect from an airline when an equipment delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra?
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?
John Dodgshon has been waiting for more than a month for compensation for his overbooked flight on Condor Airlines. Can our advocates help expedite his claim?
“We’re so sorry. This has never happened before.”
This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.
It never did.
All passengers were aboard William Kaighn’s American Airlines flight to Phoenix. The doors were secured, and they were waiting to push back from the jetway when the captain announced that everyone would have to deplane and board a different aircraft at another gate.
And then, Kaighn tells our advocates, an entirely different group of passengers boarded that plane, and after fuel was added, took off for the East Coast.
Air Canada isn’t a complaint magnet for readers of this site. In fact, it has a pretty good reputation for resolving issues quickly and amicably. So the recent experience that Barbara Scott, and our advocates, had with the airline has left us scratching our heads.
When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed?
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right?
Lawrence Karp’s flight home from London should have been a routine end to his overseas trip. But when British Airways canceled his flight, he took off on a quest for compensation that led to a frustrating dispute with the airline.
After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three?
A long string of delays kept Flora Rodriguez-Brown in Dallas an extra night when she was supposed to be airborne on an American Airlines flight to Costa Rica for her vacation.
When Christine Gaesser is forced to cancel her flight on Aer Lingus, the airline sends her a refund check that her bank won’t cash and ignores her request for a credit. Can our advocates persuade Aer Lingus to issue Gaesser a refund in a form she can use?
After his wife’s death, David Townsend asks for a refund of their airline tickets. Only one ticket is refunded. Can he get full reimbursement?
Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?
Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one.
Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip.
We hate to let down our loyal readers who ask us for help, but we couldn’t help Shulamit Gartenhaus with her request for reimbursement by Aeroflot.
After purchasing a defective vehicle and trading it in at a loss, Edward Keucher expected fair compensation. He wants Chrysler to reimburse him, but that isn’t going to happen. This is a good lesson in why you should always act quickly if you are seeking compensation, and keep the evidence handy. Here’s why.
The check is in the mail. You’ve heard that one before. Eduardo Hernandez asked us for assistance in helping his parents to get their check for a delayed flight on Emirates. The flight was in August, and Hernandez has been trying ever since to get his parents their payment.
Arthur Goldberg says he’ll never fly on United Airlines again after his recent trip to Israel. After a trip full of delays and a cancellation, he was offered only $38 and two $100 flight certificates. Goldberg thinks that’s extremely inadequate. But as far as United is concerned, Goldberg’s attitude precludes him from any further consideration.
Alyson Marlin and her husband were rerouted mid-trip, from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags. Marlin claimed $750 in reimbursable expenditures for both the bags. But Airberlin would only compensate Marlin for less than half of her claim.
When Catherine Jackson’s flight from Johannesburg to London takes off without her, she asks us to help her get reimbursement from British Airways for her delay. But there is one big problem with her request: Her British Airways flight wasn’t delayed.