Karen Melander-Magoon is troubled that AAA put a stop payment on two refund checks that were sent to her after her husband died. She can’t find any documentation about these transactions, but she hopes we can help. Can we?
This unfortunate couple had to cancel their wedding when the fiancé became seriously ill. Then when they tried to postpone their honeymoon cruise, things got even worse.
After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help?
After purchasing a defective vehicle and trading it in at a loss, Edward Keucher expected fair compensation. He wants Chrysler to reimburse him, but that isn’t going to happen. This is a good lesson in why you should always act quickly if you are seeking compensation, and keep the evidence handy. Here’s why.
Alyson Marlin and her husband were rerouted mid-trip, from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags. Marlin claimed $750 in reimbursable expenditures for both the bags. But Airberlin would only compensate Marlin for less than half of her claim.
When a tenant in Pamela Johnston’s New Jersey building needed a new washer and dryer, Johnston called American Home Shield, the company that provides the home warranty on the unit.
Multiple contractor visits, dozens of hours on hold, three broken appliances, one broken pipe, and one police visit later, Johnston asked for our help in getting both a working washer and dryer and financial compensation.
After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks.
When Phil Hammerslough’s Viking river cruise in France was washed out, his vacation plans were thrown into disarray. Can this trip be saved?
When Monique Curet’s rental car breaks down, Hertz promises her a reimbursement for her taxi fare, but doesn’t issue it. Can our advocates get Hertz to reimburse Curet?
On a business trip to Italy, Amy Mangold boarded her flight with only her purse — believing she would be reunited with her checked luggage in Florence. Unfortunately, Air Berlin kept her and her luggage separated for six days, then refused to fully compensate her
Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
Michele Kelly’s recent Alaska cruise got off to a bad start, and she blames JetBlue Airways for it. First, for
Thirty-two dollars. That’s all that separated a good cruise from a bad one, in Nick Prewett’s mind. That’s how much he’d paid Carnival for ground transportation back to Miami International Airport through its Web site.