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REFUSE

Hotel shows customer the door after he refuses to show ID — can it do that?

February 5, 2009

Can a hotel refuse to honor your reservation because you won’t show your identification? That’s not a hypothetical question. Nick Cataldo contacted me earlier this week because he’d been denied a room at a Sleep Inn property in Birmingham, Ala. Here’s his story.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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REFUSE

Hotel shows customer the door after he refuses to show ID — can it do that?

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