REFUND
Case dismissed: Was there really no room at the inn?
Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.
Before you demand a refund, check your bank statement
Where’s Dannielle Beasley-Bundy’s refund from DirecTV? Is the check really “in the mail”?
We gave up our seat on Spirit but they gave us nothing
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?
Keep us posted on that refund
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
Can’t fly after emergency appendectomy — how about a refund?
If you’ve ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.
Expedia double-charged me — can I get a refund?
Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?
Stuck with a pair of shoes – and confused about Sears’ refund policy
Olga O’Hara wants to return the shoes she bought at Sears.com, but she’s getting mixed signals from the company about how to do so. Is she stuck with her purchase?
Hey, where’d the money go for my Hawaii condo?
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?