No, this is not the worst Airbnb story we’ve ever seen

When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?

Help! I took a gamble on an Airbnb rental in Las Vegas — and lost

When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory rental was anything but a winner, and now Scholtz wants a complete refund. Can we help?

Interjet canceled my flight, but kept my money

Stephen Nelson finds out that his flight within Mexico has been changed and that it would require an overnight stay. This wasn’t acceptable to him, so he changed his reservation and the airline promised to refund for his original flights. Unfortunately, after months of waiting, the refund never came. Can our advocates help make Nelson whole?

How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise recently, when they tried to check in for their return flight from Italy. If they wanted to bring their newly-turned-two-year-old son back home with them in business class, they would need to pay an additional $4,000.

Where did all the polar bears go?

When Carol Majewski plunks down $16,000 on a polar bear photography trip, she expects to come home with an abundance of pictures of these rare animals. So now that she has returned from this excursion, why is her photo album of “The King of the Arctic” virtually empty?

Why won’t Airbnb refund my rental in St. Thomas?

David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island. So why won’t Airbnb or the owner agree to cancel and refund his money?

A death in the family cuts short this honeymoon, but is a refund due?

Evan Grober’s honeymoon is interrupted by the news that his father had passed away. The resort hotel promises to refund the balance of his stay. However, seven months go by, and Grober has yet to see a refund. Can our advocates help make a terrible situation a little better?

Hertz allowed me to cancel, but can Economy Bookings keep my money?

Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?

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