Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?
refund
It was supposed to be the vacation of a lifetime for Johanna Robles and her extended family of 19, which included her husband, children and grandchildren. But when she tried to book the “Great Rivers of Europe” tour through Grand Circle Travel, the experience was less than great.
David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?
Like any good father, LeRoy Villanueva tried to cover all of his bases when he put his two children on a plane from Paris to Los Angeles recently. Most important to him was buying the required unaccompanied minor service, which would allow his kids to fly without an adult.
Dan Lachapelle is promised a prompt refund for his canceled Antigua vacation. But it’s been weeks, and there’s no sign of the money. Now his online agency isn’t responding to his queries. Will he ever see the money again?
Something went wrong on Karen Huntoon’s trip from Reno, Nev., to Oaxaca, Mexico. Very wrong.
Read the fine print. Donald Stumpf didn’t — technically, no one ever offered him a contract — and now he’s out $7,274.
Tenaya Newkirk wants her money back from Travelocity. But instead of offering her a quick refund, it’s giving her excuses.
Here’s another reason to double-check with your tour operator before you take off.
When someone promises you a refund, you expect to get all your money back, right? But not if you’re dealing with an airline. And not if you’re Leopoldo Yanez.
Lynn Prater missed her train.
It looked like a lost cause.
When Stephanie Sanzo loses her Eurail pass, she’s promised a quick refund. But now, more than a year later, the 313-euro refund is still missing in action. Is she out of luck?
This may be one of the oddest cases I’ve ever been involved in. It’s particularly upsetting because someone, somewhere pushed a wrong button and made the problem impossible to fix.
Leonard Henderson’s ski trip to Telluride, Colo., didn’t go as planned. US Airways lost his luggage and it stayed lost for the duration of the trip.
Elliott is consumer advocate 
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