When Terry Flores checks into her VRBO rental, she’s greeted by overflowing garbage and dead chickens. After cleaning up the mess, is she entitled to some kind of refund?
When Jason Burns and his family arrive at their Parisienne VRBO houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a refund. Or does it?
The first leg of Michael Rogers’ flight — purchased through Expedia, sold by Delta and operated by Alitalia — is delayed, forcing him to rebook his connecting flight. Then he’s bumped. Who owes Rogers a refund for his airfares and other expenses – and can our advocates help him obtain one?
When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?
Janice Hudson’s mother passes away, and she is forced to change her upcoming flight with American Airlines. Hudson provides proof of her death, but one year later, the airline has neglected to refund her change fee. Can our advocates help bring Hudson some solace after a tragic event?
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?
When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory rental was anything but a winner, and now Scholtz wants a complete refund. Can we help?
Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable?
If you double-book a shore excursion on your cruise, are you entitled to a refund for your missed tour?
Diane Kolett and her husband would like to know, because they experienced this on a recent vacation.
Stephen Nelson finds out that his flight within Mexico has been changed and that it would require an overnight stay. This wasn’t acceptable to him, so he changed his reservation and the airline promised to refund for his original flights. Unfortunately, after months of waiting, the refund never came. Can our advocates help make Nelson whole?
Leslie Hillandahl and her husband received an unpleasant surprise recently, when they tried to check in for their return flight from Italy. If they wanted to bring their newly-turned-two-year-old son back home with them in business class, they would need to pay an additional $4,000.
Elizabeth Wilson is “permanently banned” from Uber. But why? There’s only one way to find out.
When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay.
When Carol Majewski plunks down $16,000 on a polar bear photography trip, she expects to come home with an abundance of pictures of these rare animals. So now that she has returned from this excursion, why is her photo album of “The King of the Arctic” virtually empty?
When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help?
Joel Barshak books a boutique hotel in Guadeloupe through Expedia. He immediately cancels the reservation and receives confirmation that he is entitled to a refund. But he doesn’t get it. Can our advocates help him?
Liliya Mikhaylova’s Samsung refrigerator stops working, and the warranty technicians can’t fix it. As a matter of fact, no one authorized to repair it in the area will finish the job. What is Mikhaylova to do? Just contact our advocates — and chill.
Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow. Can our advocates cut through the fog of finger-pointing?
David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island. So why won’t Airbnb or the owner agree to cancel and refund his money?
Evan Grober’s honeymoon is interrupted by the news that his father had passed away. The resort hotel promises to refund the balance of his stay. However, seven months go by, and Grober has yet to see a refund. Can our advocates help make a terrible situation a little better?
Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?
Larry Ayres wishes he had bought travel insurance when he tried to change his flights on WOW Airlines. And now he can’t even go on the trip. But wait … maybe he did buy trip insurance. But if he did, where’s his refund? Our advocates help sort out the confusion.
When Jennifer Gonsalves and a friend, Janine Balistreri, checked in online the night before a scheduled domestic flight from Mumbai to Aurangabad, India, on Jet Airways, they thought they were all set.
Actually, they were not.
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
It’s been over two months since Rebecca Horowitz moved out of her apartment – but she’s still waiting for the management company to return her security deposit. Can our advocates turn up the heat and persuade the management company to come up with a check for Horowitz?
Mike Parker learns of a possible industrial action that threatens his vacation in the Azores. Can our advocates get Expedia to refund his flights on SATA Airlines?
Sandie Knopf redeposits miles into her American Airlines account. She asks for help in getting the redeposit fee refunded. How can our advocates help?