That’s one of the more memorable quotes from this year’s Zagat airline survey, which picked the best carriers in the historically customer-hostile airline industry.
RATING
“The only thing missing is a blindfold and a cigarette”
November 29, 2010
Is my hotel’s lost star a lost cause?
February 27, 2010
When Stephanie Farrow books a nonrefundable hotel room through Priceline, she’s promised a four-star property. She ends up with a three-star and when she complains, she’s given the runaround. Is her lost star a lost cause?
Hotwire’s half-star mistake
December 5, 2009
Debbie Burk books a four-star hotel in Chicago, hoping to avoid a particular property, which is rated a half star lower. But when she ends up with a room at that hotel anyway, she ends up in an argument with her online travel agent over its star ratings system. Is she stuck with that room?
Airline food. No, that’s not the punchline to a joke.
How do I boost my TripAdvisor rating? That’s the most common question I get from hotel executives. And even though I try to persuade them it’s the wrong question — that there’s no proven link between a good review and bookings — they insist that their TripAdvisor reviews are the be-all and end-all. Now, two of TripAdvisor’s most vocal critics, Beat of Hawaii with an assist from guidebook legend Arthur Frommer, have delivered a devastating blow to the Expedia-owned site.
Elliott is consumer advocate 
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