If you’re an international travel buff, it’s likely that Australia is on your list of places to see. But here’s the thing: it’s not usually near the top. It should be. Here are ten reasons Down Under should move up the list.
Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.
Bill Brandon rents a car from Hertz through Expedia, only to discover that Hertz canceled the reservation and made a new one at a much higher rate when his flight was delayed. Can Hertz do this? And can our advocates help him?
In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi
After you buy something, do you look for a better price? Yeah, I do, too.
Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with
Did Mitja Baumhackl just book a room through a scammy online travel agency? He thinks so after making a recent
Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong. “I
Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong
Eleanore Brouhard knows a secret.
Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, “breathtaking” views of the Caribbean and a “paradise found.”
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
Kathy Galloway is upset at her car rental company, Dollar Rent a Car, and the site through which she reserved the vehicle, Carrentals.com.
Sometimes a best-price guarantee just isn’t worth the trouble. That’s what Lynne Fukumoto thought after trying to make a claim on a Priceline “Name Your Own Price” hotel room recently.
Phillip Barszczowski’s Hertz car, which he booked through Priceline, cost $122. Not bad for a four-day rental in Wyoming, considering what rates have been doing lately.
Bob Slattery booked a room at La Maltese Estate Villa, a hotel that exudes the ambience of a privileged “members only” private club in Santorini, Greece. The rate? An unbelievable $110 per night, snagged through the site Vacationist.com.
Mary is an in-house reservation agent for an upscale, full-service hotel in a major American city. I’m not using her
Kathi McGaffigan and Bruce Nordqusit’s upcoming Italy cruise on the Celebrity Constellation came with an unpleasant surprise just a few days before they set sail. The company discovered a pricing error and reset their rate from $999 per person to $1,549, and although it apologized for the mistake, it insisted on charging the couple the difference.
When Jack Whalen found an unbelievable room rate of $58 a night at the Ritz-Carlton Chicago — and on a holiday weekend, no less — he was thrilled. “This was to have been an anniversary trip, and my wife would love to stay at a high end hotel at a great price,” he says.
Hilton offers Joy Valentine a $199 a night rate at its New York property, but it can’t find the price in its system, so it charges her $239 instead. The rate is nonrefundable, so when Valentine asks it to fix the mistake, Hilton refuses. Is there anything she can do to persuade the hotel to honor its original price?
Matthew Stephens is a humanitarian aid worker in Tbilisi, Georgia, but after renting a car from Advantage last Christmas, he found himself in need of assistance.
Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next — a price he says he couldn’t afford.
Terry Capps finds a $28 a night room rate at a Westin hotel in Orlando. Turns out the hotel made a mistake, and that the real price is $289 a night. What now? Should the resort honor the original price or can it change the rate and force Capps to pay?
Carla Hill thought she’d found an unbelievable rate at the El Dorado Royale & Spa in Playa del Carmen, Mexico, through RCI: one week for $189.
When he calls the Residence Inn, Michael Tushan is offered a rate of $116 a night. Oops. Turns out the representative wasn’t “authorized” to negotiate — and now the price is $149 a night. Take it or leave it. What should Tushan do?