David Holmes probably needs no introduction. But just in case you haven’t heard of him, he’s the 40-year-old Southwest Airlines flight attendant whose in-flight safety announcement is making the rounds on YouTube. I asked him how he became the rapping flight attendant.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an