Half a star may not sound like much to the average hotel guest, particularly when there are no nationally-recognized hotel rating standards in the United States. But it means the world to Sandi Tanner, who is planning her 20th wedding anniversary in New Orleans.
RAMADA
Michael Rosenthal is promised a high-speed Internet connection when he reserves a room at the Ramada Charleston through Hotels.com. Problem is, there’s no connection in the Ramada’s rooms when he checks in. What now?
Donald Johnson accidentally reserves a nonrefundable room in Oklahoma City instead of Enid, Okla. Now his hotel wants to keep the money. Can he get a refund? Or is he stuck with a room he can’t use?
The customer isn’t always right. That’s the message from a Ramada hotel employee who read my recent recommendations about how to complain more effectively. So what’s going on behind the scenes when a complaint comes in? And is it true that Ramada has a quota for customer grievances?
Elliott is consumer advocate 
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