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Ramada insider: the customer isn’t always right

October 28, 2008

The customer isn’t always right. That’s the message from a Ramada hotel employee who read my recent recommendations about how to complain more effectively. So what’s going on behind the scenes when a complaint comes in? And is it true that Ramada has a quota for customer grievances?

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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