It was supposed to be the trip of a lifetime for Marion Aymie and her husband. But their plans ran aground when Princess changed the cruise schedule.
When Joe Shepherd is forced to cancel his Princess cruise, he receives a check for less than his claim. Can our advocates get Princess to reimburse him for the remainder?
Phyllis Occhionero and Erna Frances thought a well-deserved and hassle-free Princess cruise from Fort Lauderdale, Fla., to their home city of Seal Beach, near Los Angeles, Calif., was just what the doctor ordered.
Frank Pirri asked us for help with not one but two Princess World Cruises that he and his wife needed to cancel because of a sudden, serious medical diagnosis. But without travel insurance we thought that they would be out of luck. Happily, in this case, we were wrong.
But should you expect the same results? The short answer is no.
When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.
Princess Cruises broadsides David Dennis with a $476 bill more than a year after his vacation. Is this some kind of misunderstanding?
That’s pretty much how this week’s most popular story started.
When little things add up to big inconvenience, it’s no fairy tale.
Janice Batchelder contacted me recently to ask for help with a Princess Cruise case — and then, after some consideration,
Lindie Wilhelm and her sister didn’t wait until their recent Princess cruise ended to “escape completely,” as the cruise line
It’s not as if Princess didn’t care about the conditions in Andrew White’s cabin on a recent cruise. It acknowledged
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
One of the most memorable trips of my life was seeing Denali National Park years ago when I edited the Alaska pages for Travel Weekly.
Jim Sullivan’s family cruise vacation on the Crown Princess took a turn for the worse when the ship suffered a Norovirus outbreak in February.
When Christine Rehak cancels her cruise after her husband’s death, she assumes her travel insurance will reimburse her vacation. But she’s wrong. Is she going to be stuck with a credit voucher she’ll never use?
As a silver-level Latitude program member, Judith Pearlstein counts herself among NCL’s top customers. So when her Presidents’s Day weekend cruise to the Bahamas didn’t go as planned, she expected the company to step up and make things right.
Maybe Ronald and Katherine Taylor weren’t meant to take a cruise. After listening to their story, you might be forgiven for thinking so.
If Jothi Kesavan’s problem looks familiar, that’s because it should be. No sooner do I say the word “cruise” these days than readers of this blog think, “denied boarding.”
David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their
t was Alicia and Dean Winicks’ first cruise — a seven-day sailing from from San Juan to Dominica, Grenada, Aruba, and back again on the Caribbean Princess last month.
Barbara Loffler had so much fun on her 10th anniversary Princess cruise that she and her husband decided to book their 20th anniversary vacation on the Love Boat, too. But it will probably be their last.
Let’s take a break from the seemingly never-ending stories of customer service failure to recognize a few companies who did the right thing without being asked.
My former editor used to say that giving a travel company money is a lot like pulling into a parking garage. Only after you’ve driven over something that looks like a speed bump do you notice the sign that says “DO NOT BACK UP — SEVERE TIRE DAMAGE.” And then you realize the money is gone and there’s no way of getting it back.
Should you have to pay the freight for a bag your cruise line loses? That’s the question Winnie Salyer asked me after her Princess Cruise.
Here’s a real Morton’s Fork dilemma: You’re about to go on a cruise when you’re suddenly diagnosed with an infectious disease. But your cruise line won’t refund your fare if you cancel.
One of the most common swine flu-related questions I’ve been getting relates to rescheduled cruises. Many cruise lines are diverted their ships to avoid Mexican ports. What if you don’t want to go? Should you be able to get a refund?
Steven Olson wants his $200 deposit back from Princess Cruises, but the company isn’t budging. The problem: he canceled the credit card through which he made the purchase. Princess will only refund it to the canceled card. After hours on the phone and promises of a check, Olson is no closer to getting his money. What now?