My former editor used to say that giving a travel company money is a lot like pulling into a parking garage. Only after you’ve driven over something that looks like a speed bump do you notice the sign that says “DO NOT BACK UP — SEVERE TIRE DAMAGE.” And then you realize the money is gone and there’s no way of getting it back.
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PRINCESS
Should you have to pay the freight for a bag your cruise line loses? That’s the question Winnie Salyer asked me after her Princess Cruise.
Here’s a real Morton’s Fork dilemma: You’re about to go on a cruise when you’re suddenly diagnosed with an infectious disease. But your cruise line won’t refund your fare if you cancel.
One of the most common swine flu-related questions I’ve been getting relates to rescheduled cruises. Many cruise lines are diverted their ships to avoid Mexican ports. What if you don’t want to go? Should you be able to get a refund?
Steven Olson wants his $200 deposit back from Princess Cruises, but the company isn’t budging. The problem: he canceled the credit card through which he made the purchase. Princess will only refund it to the canceled card. After hours on the phone and promises of a check, Olson is no closer to getting his money. What now?
When Jerry Leonard and his wife transfer from their cruise ship to a train, they give Princess their luggage, which includes a bottle of Cognac. The luggage is lost and later found, but the cruise line confiscates the Cognac. Should it replace the bottle – or is he out of luck?
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