David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money. Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate [...]
PRINCESS
t was Alicia and Dean Winicks’ first cruise — a seven-day sailing from from San Juan to Dominica, Grenada, Aruba, and back again on the Caribbean Princess last month.
Barbara Loffler had so much fun on her 10th anniversary Princess cruise that she and her husband decided to book their 20th anniversary vacation on the Love Boat, too. But it will probably be their last.
Let’s take a break from the seemingly never-ending stories of customer service failure to recognize a few companies who did the right thing without being asked.
My former editor used to say that giving a travel company money is a lot like pulling into a parking garage. Only after you’ve driven over something that looks like a speed bump do you notice the sign that says “DO NOT BACK UP — SEVERE TIRE DAMAGE.” And then you realize the money is gone and there’s no way of getting it back.
Should you have to pay the freight for a bag your cruise line loses? That’s the question Winnie Salyer asked me after her Princess Cruise.
Here’s a real Morton’s Fork dilemma: You’re about to go on a cruise when you’re suddenly diagnosed with an infectious disease. But your cruise line won’t refund your fare if you cancel.
One of the most common swine flu-related questions I’ve been getting relates to rescheduled cruises. Many cruise lines are diverted their ships to avoid Mexican ports. What if you don’t want to go? Should you be able to get a refund?
Steven Olson wants his $200 deposit back from Princess Cruises, but the company isn’t budging. The problem: he canceled the credit card through which he made the purchase. Princess will only refund it to the canceled card. After hours on the phone and promises of a check, Olson is no closer to getting his money. What now?
When Jerry Leonard and his wife transfer from their cruise ship to a train, they give Princess their luggage, which includes a bottle of Cognac. The luggage is lost and later found, but the cruise line confiscates the Cognac. Should it replace the bottle – or is he out of luck?
Elliott is consumer advocate 
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