Alexa Buffini admits she made an “honest mistake” when she booked her rooms through Priceline and bid for the wrong date. She hoped the company would help her fix it.
Priceline
I’ve waged a long and lonely campaign against mindless form letters sent to customers by uncaring corporations.
Priceline promises to refund Ian Dennis’ vacation package when he makes a typographical error. But then it reneges, leaving him with a big bill. How can he prove he was offered a refund if the conversation took place by phone?
Sometimes, even death isn’t a good enough reason for a refund.
Sometimes a best-price guarantee just isn’t worth the trouble. That’s what Lynne Fukumoto thought after trying to make a claim on a Priceline “Name Your Own Price” hotel room recently.
It wasn’t Margaret Peary’s first hotel booking on Priceline. But it may have been her last.
Phillip Barszczowski’s Hertz car, which he booked through Priceline, cost $122. Not bad for a four-day rental in Wyoming, considering what rates have been doing lately.
This may be one of the oddest cases I’ve ever been involved in. It’s particularly upsetting because someone, somewhere pushed a wrong button and made the problem impossible to fix.
Days Inn doesn’t exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn’t choose the hotel — Priceline did when she booked it through the site’s popular “Name Your Own Price” service.
Opaque travel sites that let you name your own price can be a great deal for travelers. But if you’re a hotel, you might have some reservations about putting your inventory on Hotwire or Priceline.
Kate Farrelly has a little ant problem in her apartment, so she decided to book a hotel room while her landlord fumigated her building. She paid $181 for two nights in a “pet friendly” room at the Vagabond Inn Glendale through a Priceline-affiliate site.
By now, my friends, you must know that these “in” box polls have a certain randomness and statistical irrelevance to them.
Rules are rules, but what happens when a travel company promises it will bend them? That’s the question Rebekah Conlon wants to answer. Her rental car, booked through Priceline, was non-refundable and non-changeable, and she knew it.
Paul Cantrell’s mother-in-law is trying to get a refund for a Priceline vacation package. She’s been promised all of her money back, but the company is balking. Is there anything she can do?
Ben Weiss calls Priceline to extend his hotel stay by a day, but a representative misunderstands him and cancels his entire reservation. Now he can’t get it back. Did Priceline break its own rules by canceling the vacation? And does Weiss have any recourse?
Elliott is consumer advocate 
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