After a long flight delay, Jan Kleinman wants American Airlines to pay for her next vacation. But that’s not a reasonable expectation. What would be a fair resolution for both Kleinman and American Airlines?
When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip.
Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy.
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show. Who’s right?
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help?
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
When Monique Tubb’s adult daughter was injured while vacationing in Colorado, she canceled the rest of her trip and flew home immediately. Tubb was confident that her UnitedPlus Explorer card’s complimentary trip insurance would cover all the additional expenses. It didn’t. And now she wants to know why her full claim was not paid.
When Anastasiia Grakova cancels her Airbnb reservation, she discovers Airbnb won’t fully refund her deposit because her reservation is “long-term.” Should our advocates help her try to get a refund for the remaining balance of her deposit?
What if they pulled the plug on this site? What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
When Lisa Starrett’s cat was run over by a car in a motel parking lot, she was faced with a $2,500 vet and hospital bill.
After a disastrous cruise, Norwegian Cruise Line (NCL) issued $2,500 in vouchers to Jaihar Murli and his family. But the certificates expired after a year, as they usually do.
One of the biggest airline “gotchas” is no more.
Leah Sherman isn’t the first one and she won’t be the last.
Charles Ball and his wife cancel their trip to Fiji after a cancer diagnosis. Are their tickets really nonrefundable?
“Thanks for your help,” Paul Bisbee told me when he finally heard from American Airlines. “But it really should not be required.”
Nassim Baci couldn’t believe it when Alitalia refused to let him fly from Istanbul, where he lives with his wife and daughter, to Algiers. Baci planned to spend a week with his extended family, whom he hadn’t seen in a year. He booked his ticket, which included a change of planes in Rome, on Alitalia’s website.
Life insurance companies used to raise premiums on existing policies once in a Blue Moon. But that’s changing.
Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
A few weeks ago, my parents received a disturbing call from their home security system company about their retirement home in Arizona: A door was open, and police had been dispatched to investigate.
It’s for your own good. Travelers are hearing these words more often than ever, and they are being applied to
Note: Effective Jan. 1, this site shifted from a travel advocacy site to a general consumer advocacy blog. But that
What is it with airlines and kids these days?
Gordon Moore is confused — and angry.
How badly does the TSA want you to use its full-body scanners? Badly enough to bend a few facts, say
If you think the airline industry doesn’t do anything right, think again.
When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would