Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
POINTS
Whenever I write anything about expiring frequent flier miles, I invariably get a comment or two from a grizzled road warrior who says: Serves ya right — you were warned!
By request, here’s a story without a happy ending. But not because you asked for it. Jay Green did — and it’s his story.
Nicholas Czapor books four Hilton hotel stays through a double points promotion. But the points never show up in his account, and now Hilton is offering him only a fraction of the promised award. Can it do that? And what recourse, if any, does Czapor have?
Reidun Gauger and her husband Georg have been loyal Northwest Airlines customers and American Express cardholders since 1972. So when they were offered 50,000 each from Amex during their transition to a Delta awards card, the couple jumped at the chance.
Elliott is consumer advocate 
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