What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

PILFER

“I feel that I have been treated pretty lousy by Delta”

February 18, 2009

Vivian Polzin didn’t have a choice. A Delta Air Lines employee forced her to check a bag that contained a camera with priceless vacation snapshots. But when the carrier lost her camera, it had a choice — and it decided to hide behind its contract of carriage, which says it isn’t liable for electronic equipment in checked luggage.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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