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PERRY CANTARUTTI

Delta’s Cantarutti: “We don’t have to choose to be profitable versus having happy customers … we can do both”

December 10, 2009

Perry Cantarutti is the vice president for sales and customer care at Delta Air Lines, the airline’s top customer-service position. I wanted to find out his tips for getting better customer service from an airline — particularly his. So I asked.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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PERRY CANTARUTTI

Delta’s Cantarutti: “We don’t have to choose to be profitable versus having happy customers … we can do both”

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