The travel industry doesn’t exactly have a sterling reputation for keeping its promises.
passenger rights
irje Viise and a friend were scheduled to fly from Tallinn, Estonia to Berlin by way of Riga on Air Baltic. They had booked their airline tickets through Expedia. But something happened between Estonia’s capital and Germany.
The approach of cold-weather season reminds me of tarmac delays.
First, the bad news: European airlines still routinely deceive customers when it comes to air fares, according to a new report by the EU. But there’s also good news — it’s not happening as often, thanks to tighter government regulation.
Just in time for the busy summer travel season, the Transportation Department this morning announced a series of steps designed to calm the frayed nerves of air travelers, including a new rule that doubles the limit on compensation airlines must pay passengers who are involuntarily bumped from their flight.
I realize that Valentines Day isn’t until tomorrow, but what’s 24 hours between friends? Here’s your ice storm. Here are your airport delays. It’s looking a lot like Valentines Day 2007, isn’t it?
Elliott is consumer advocate 
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