A few weeks ago, I asked Michelle Hansen, JetBlue’s director of customer support operations, if I could interview her about customer service issues. She later asked Morgan Johnston, JetBlue’s manager of corporate communications, to field my questions. Here are their answers.
PASSENGER BILL OF RIGHTS
More fallout from ExpressJet Airlines 2816 fiasco: The National Business Travel Association has thrown its weight behind a “turn back” rule for airlines, a remarkable reversal for an organization with a consistent pro-business and often pro-airline record.
Elliott is consumer advocate 
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