Shelly Clements and her husband recently headed to the airport to take off on their long-awaited trip to Paris. There was just one problem. In all the planning, she had neglected to check the passport requirements for travel — and the news wasn’t good at the check-in counter.
The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW airlines telling him their flight was canceled. The next available flight was five days later. For a variety of reasons the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW airlines would refund the cost. He’s still waiting.
When Jason Burns and his family arrive at their Parisienne VRBO houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a refund. Or does it?
Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow. Can our advocates cut through the fog of finger-pointing?
When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back?
Rob Faunce’s trip to Paris is one he’ll remember – for all the wrong reasons.
First he was mugged. Then his room was infested with bedbugs. And to add insult to actual injury, although the hotel staff expressed sympathy for Faunce, they sent him back to Hotwire when he asked for compensation. And yes — Hotwire refused to issue Faunce a refund.
Linda Sacco was victimized — first, by a robber. Then by the hotel staff who witnessed the theft of her luggage and failed to prevent it. And finally, by the adhesion contracts that absolve them of liability for the theft.
Gail Satzberg and her husband took their granddaughters on a European cruise, anticipating a three-day stay in Paris after the end of the cruise. But conditions in Paris led them to change their minds – and to embark on a two-month journey in search of a refund.
After a trip to Paris gone bad, Virginia Sinclair-Brooks is facing some serious bills. On her third day in Paris, her back “went out,” and she was in sudden, severe pain. Her daughter took her to the hospital, where doctors confirmed she had a herniated disc, touching her sciatic nerve.
The terrorist attack in Paris was our number one story this week — specifically, Ned Levi’s useful advice on how to stay safe on your next international trip.
Marguerite McDaniel and her husband booked a river cruise with Vantage Deluxe World Travel this August, with a scheduled departure date in April 2016.
Sharon Shaughnessy’s apartment rental in Paris is a wreck. Her host offers her $30, but it’s not enough. Does she deserve a full refund?
Even if the vacation club she bought didn’t work out, and even if the “free” trip to Hawaii never materialized,
Something tells me Fatima from the front desk of the Hôtel du Triangle d’Or wants me to mind my own
When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They’d made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.
You know Murphy’s Law — “anything that can go wrong, will go wrong”? Well, Eric Schwartzman had one of those experiences when he rented an apartment from AirBNB recently.
Patrick Kerr books a hotel in Paris for the unbelievable rate of 10 euros a night. Turns out it’s a mistake – the rate is off by a decimal point. His online agency promises a refund, but sends him a voucher, instead. What should Kerr do?
Neither should you. And while there are more than enough scams that await travelers when booking their trips — covered in excruciating detail on this site — the’s also danger on the ground.