When is a typographical error really not one? Lisa Helmer found out the hard way when she lost her deposit for a hotel room in South Florida.
Why is the Comfort Inn charging Lora Crumb for two rooms when she’s the only guest? And why isn’t Orbitz,
Marilyn Kinniry booked a one-way ticket on Icelandair from Reykjavik to Philadelphia for $299 through Priceline, an online ticket agency. Two weeks before her flight departed she discovered that her reservation had been canceled.
Days before the flight Deborah DiCaprio reserved on Meridiana Fly is scheduled to depart, she learns that Orbitz only booked one of five tickets. Can our advocates help DiCaprio secure a refund for the cost of her replacement tickets?
When Beth Tenenbaum’s husband’s return flight on Turkish Airlines is canceled, she can only get a refund for the taxes included in the ticket cost. Can our advocates get the rest of his airfare back from CheapTickets.com?
When a hurricane threatens New Jersey, Michael Shansky tries to cancel his vacation — but neither Orbitz nor his hotel will agree to refund his payment. Shansky initiates a chargeback, but Orbitz successfully disputes it. Can our advocates help Shansky secure a refund for a trip he never took?
Laurie Holden and her husband flew to Ireland on a ticket booked through Orbitz, but the flight there was on Finnair, and her domestic return connection was on American. Sounds like a codeshare mouthful, right?
Whatever happened to Kimberly Mathilda’s refund? We’ll never know because Mathilda has gone into radio silence.
Did Orbitz take $100,000 from Alexander Tiu?
Howard Clauser completely forgot his laptop and suitcase in the lobby of the Wheeling, W. Va., Econo Lodge after he checked out.
When Brian Ward and his son booked two airline tickets from Lyon, France, to Zurich, Switzerland, on Swiss, they never expected to find any trouble along the way.
But trouble found them.
Oh no, not another flight change kerfuffle.
For Janice Jinings, her upcoming vacation in Australia was supposed to be a trip of a lifetime. But has her airline turned it into an adventure of a lifetime? Or is this her online agency’s fault?
When Terry Seligman booked a family vacation to Hawaii, she was careful to buy the flight and hotel directly with Hawaiian Airlines. She’d had a bad experience with Orbitz last November and vowed never to use a third-party site again
Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off?
Cathy Driscoll booked a room at the Azul Sensatori, an all-inclusive resort in in Negril, Jamaica. She made the reservation
Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the
Chuck Harding accidentally made two reservations when he booked a trip from Chicago to St. Louis last year. He thinks
Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.
I’ve been struggling with this case for months and am about to place it in the “can’t be fixed” file. But before I do, I wanted to run it past you.
Diane Austin’s problem isn’t that unusual, which is why I’ve decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.
In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until
Here’s a problem I run into every now and then, and which I normally refer back to the airline – which usually tells the passenger “tough luck.”
Christianna Kreiss thought she would be flying to India with her family a few weeks ago. Instead, she spent hours in Pittsburgh, trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.
Ah, the perils of being your own travel agent.
True, Jorge Sanchez-Salazar booked a nonrefundable room at the Hampton Inn & Suites Reagan National Airport through Orbitz. And it’s true, too, that he canceled the trip, and that under the rules, the hotel could keep his money — all of it.
Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.