Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
Peter Kuhmerker was set for the vacation of a lifetime — a nine-day Ireland tour from Dublin to Killarney booked through Great Value Vacations. As a precaution, he even purchased a “cancel for any reason” travel insurance policy through the company.
Nick Gill succeeded at something our advocates haven’t had any luck with: getting his missing balance restored to his Amazon.com gift cards.
It may only be a slight exaggeration that companies know more about you than you do about yourself.
Fire up your cell phone or laptop if you have any doubts. Companies can predict what you want to buy and show you ads for them. They know your birthday. They can even tell when your teenage daughter is pregnant.
Is there anything you can’t get from Amazon?
This year, Cyber Monday was a cyber-nightmare.
The Monday after Thanksgiving, with its preponderance of bargains, took a wrong turn when several online retailers found that they didn’t have sufficient inventory to meet the holiday demand.
If you thought you were being smart by clicking that product review on Amazon before buying, think again. Chances are good it was a fake.
Johan Craven couldn’t believe his luck. He’d just received an unsolicited email, supposedly from Carnival Cruise Lines, offering him an unspecified job with the cruise line in Australia.
Posting something online? Be careful. You never know how it’s going to be used. Once you post a picture, a comment, or an opinion online, it’s out there forever.
I know as much about bullying as the average father of three young children. Which is to say, I’m a
A friend recently confessed that he was a “showroomer.” Not only that, but he didn’t feel guilty about it. Showrooming,
Yes, there are times when you should book a trip yourself. Here are a few questions you should ask yourself
When should you put the computer down and talk to a real travel agent? I’ll tell you when to turn
Think booking through an online agency is the same thing as buying through a human travel agent? Think again. I
Now you see those summer travel deals. Now you don’t.
Olga O’Hara wants to return the shoes she bought at Sears.com, but she’s getting mixed signals from the company about how to do so. Is she stuck with her purchase?
Elizabeth Smith’s Sears.com refund is missing in action. Can anyone find her money?
Rhonda Smith’s daughter decides not to take a class at the University of Phoenix, but there’s just a small matter of her bill. Does she still have to pay it, even though she didn’t take the course?
When Lefteris Michailidis didn’t get a confirmation email from Priceline for a recent three-night hotel stay in London, he thought his bid wasn’t accepted.
Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. No longer.
The returning of gifts is almost as time-honored a tradition as Christmas itself.
I handle customer complaints for a living – the good, the bad and sometimes, the incredibly stupid.
Jeni Wilson has two problems with a clothing store, and they seem to be related. Why can’t she get anyone to help her?
When it comes to online hotel reviews, travelers don’t believe everything they read.
If you’re looking for reliable information about a product or service, you absolutely have to know about reputation management.
Kathy Agosta calls it a “blatant ambush of personal credit card information.” But it’s far from clear who was doing the ambushing.